What are AI workers and how are they different from chatbots?

AI workers are conversational tools powered by large language models (LLMs) with advanced memory, planning, and reasoning capabilities. Unlike chatbots that provide static responses, ResponseCX AI workers perform complex tasks such as order cancellations, subscription updates, and tailored product recommendations, ensuring personalized, accurate, and on-brand customer experiences. They also integrate with your existing systems to take actions instead of just providing information.

What are the key benefits of using ResponseCX?

ResponseCX provides: 1) Enhanced Customer Experiences: Personalized, timely support available 24/7. 2) Improved Efficiency: Automates routine tasks to enable human agents to focus on complex issues. 3) Cost Reduction: Cuts customer service costs by up to 40%. 4) Accurate Data: Real-time updates and accurate data synchronization across platforms like Shopify and your helpdesk solutions.

What are some common use cases for ResponseCX?

Key use cases include: 1) Returns and Exchanges: Automating return labels, replacement orders, and order lookups. 2) Order Management: Simplifying cancellations, modifications, and tagging for efficient processing. 3) Subscription Management: Reducing churn through easy subscription modifications, pauses, and cancellations. 4) Pre-purchase Support: Answering product questions and helping customers make buying decisions 24/7.

How does the ResponseCX agent framework work?

ResponseCX employs a layered agent framework including Knowledge Bases, Brand Voice Attributes, Rules and Guidelines, Memory Management, Example-based Learning, Action Integrations, Scheduled Planning, and Custom Settings. This ensures each agent's actions are precise, brand-consistent, context-aware, and highly responsive.

How do I build and launch a ResponseCX agent?

Launching an agent is simple with our guided process: 1) Create a Knowledge Base: Upload FAQs, product info, and support materials. 2) Define Brand Voice: Set tone and style guidelines for agent interactions. 3) Choose Automations: Select which tasks the agent will handle. 4) Integration Setup: Connect to Shopify, helpdesk, and other tools. 5) Test & Launch: We help you validate performance before going live. The entire process typically takes less than 2 weeks.

How does ResponseCX ensure the accuracy of AI responses?

ResponseCX ensures accuracy through: 1) RAG (Retrieval Augmented Generation) with your product and policy data, 2) Strict rules and guidelines, 3) Real-world example training, 4) Continuous monitoring and refinement. This prevents misinformation ('hallucinations') and guarantees reliable responses tailored to your specific brand needs and customer inquiries.

What integrations does ResponseCX offer?

ResponseCX integrates seamlessly with platforms like Shopify, Stay.ai, Recharge, Gorgias, Zendesk, Klaviyo, ShipStation, and numerous other ecommerce, subscription, helpdesk, and logistics services, providing comprehensive automation and real-time synchronization.

How is ResponseCX priced?

We offer transparent pricing plans starting at $350/month with no hidden fees or per-automation costs. Unlike other solutions, we don't charge per resolution or per ticket, so you can scale without worrying about surprise bills. Plans include all features, integrations, and dedicated implementation support. Visit our pricing page for detailed plan information or contact us for enterprise pricing.

Is there a free trial available?

Yes! We offer a 30-day free trial on all plans. During your trial, you'll get full access to all features and our team will help you set up and optimize your AI workers for maximum effectiveness. No credit card is required to start your trial.

How do I learn more or get started with ResponseCX?

You can sign up for a free 30-day trial directly on our website, schedule a demo for a personalized walkthrough, or explore our documentation for more details. Our customer success team is available to help you get started and ensure a smooth implementation process.

AI-Powered Support that Never Sleeps

Automate ticket resolution, reduce response times, and delight customers—without growing your team.

ResponseCX AI Agent

Starting at $350/month. No contracts. Cancel anytime.

Trusted by Shopify brands

95%

Customer satisfaction

40%

Cost reduction

24/7

Always-on support

Core Technology

GPT-4 Integration: Leverage advanced language models to deliver precise and natural responses.
Retrieval Augmented Generation: Fetch and utilize your unique knowledge base for context-aware answers.
Continuous Learning: Learn from every interaction to improve accuracy and relevance over time.

Meet Your AI Team

Our specialized agents are ready to automate your operations, handle customer inquiries, and drive sales—all without human intervention.

Meet Gloria

Online

< 3 secs
12.5k+
4.9

Gloria specializes in email support, orders, subscriptions, and returns, achieving 90% faster resolution times.

98%

Satisfaction

4.7

Communication

4.9

Language

OrdersSubscriptionsReturns

Integrations:

SHOPIFY

GORGIAS

STAYAI

KLAVIYO

ATTENTIVE

Meet Robert

Online

< 3 secs
5.3k+
4.9

Robert excels in subscriptions and order management, resolving issues efficiently while maintaining high satisfaction rates.

98%

Satisfaction

4.7

Communication

4.9

Language

SubscriptionsOrder ManagementSales

Integrations:

SHOPIFY

GORGIAS

RECHARGE

KLAVIYO

ATTENTIVE

Meet Diana

Online

< 3 secs
14.3k+
4.9

Diana focuses on pre-sales support, product recommendations, and technical guidance to boost revenue generation.

98%

Satisfaction

4.7

Communication

4.9

Language

RecommendationsTechnicalSales

Integrations:

SHOPIFY

GORGIAS

SKIO

KLAVIYO

ATTENTIVE

Explore All Agents

Trusted by Leading Shopify Brands

See how brands are automating customer service and driving better outcomes with ResponseCX

Trusted by Leading Shopify Brands

What our customers are saying

"ARMRA is spearheading a new era in both personal health management and customer experience, where next-generation AI technology meets transformational health."

Sandy Sloan

Head of CX, ARMRA

Join these leading brands

Digital AI Workers

AI Agents That Run Your Business.

AI Agents autonomously manage your operations—faster, smarter, and at a fraction of the cost.

Find Your Next AI Team Member

Unify all your platforms into a single AI-driven system. Our product suite empowers fast-growing e-commerce brands to automate mission-critical workflows. With a dedicated AI engineer, you can deploy custom AI agents in just 2 weeks!

Learn More

Illustration of Find Your Next AI Team Member

Simple Implementation

How ResponseCX Works

Go live in days—not months. Our streamlined onboarding ensures minimal disruption and 24/7 expert support.

Connect Your Systems

Integrate your Shopify store, help desk, and other tools effortlessly—no code needed. Our team handles everything end-to-end.

Tailor Your AI Agent

Customize agents to reflect your brand voice, policies, and workflows. We train them using your catalog, FAQs, and historical data.

Launch & Optimize

Deploy across all channels and continuously refine performance through real-time learning and insights.

Fast & Easy Implementation

Most clients are fully operational within 3–5 business days with help from our onboarding team.

Schedule an implementation call

Manage Your AI Agent

Everything you need to control, train, and monitor your AI Agent

Dashboard

Real-time insights

Get a comprehensive view of your AI Agent's status and performance. Monitor activity, usage, and key metrics in real time.

Training

Optimize your AI model

Fine-tune your AI Agent using your custom datasets. Continuously improve accuracy and adaptability with each training session.

Integrations

Connect your data sources

Seamlessly integrate with various platforms and data sources to keep your AI Agent updated with real-time information.

Analytics

Insights & performance

Monitor your AI Agent's performance and user interactions. Use detailed analytics to drive data-informed improvements.

Results That Matter

Proven Performance Metrics

Our AI workers deliver measurable improvements to customer service operations. Here's how we compare to traditional customer service solutions.

Industry Leading

Customer Satisfaction

Average CSAT score across all client interactions

95%

Industry Leading

Response Time

Average time to first response for all inquiries

28s

Industry Leading

One-Touch Resolution

Percentage of tickets resolved without human escalation

78%

Industry Leading

Cost Reduction

Average client savings compared to traditional customer service

40%

ResponseCX vs Traditional Support

See how our AI workers compare to traditional customer service solutions

Traditional CX Teams

×Limited to business hours only
×Long response times (hours to days)
×Inconsistent quality and tone
×High training and turnover costs
×Language limitations
×Slow scaling with business growth

ResponseCX AI Workers

Available 24/7/365, never offline
Instant responses (under 30 seconds)
Consistent quality and brand voice
No training or turnover issues
Supports 95+ languages fluently
Scales instantly with zero effort

Ready to Elevate Your Support?

Experience the future of customer service with ResponseCX. Start your free trial today!

Unlock the Full Potential of Your CX

ResponseCX empowers your e-commerce brand to deliver exceptional customer experiences while streamlining operations and driving growth.

24/7 Support

Never miss a customer inquiry with round-the-clock coverage.

Improve Satisfaction

Deliver quick, consistent responses that delight customers.

Reduce Costs

Automate repetitive tasks to reduce operational expenses.

Estimate Your ROI with ResponseCX

See how much you could save by automating customer support. Adjust the sliders to match your current metrics.

Monthly Support Tickets 1000

Avg. Resolution Time (mins) 15

Agent Cost per Hour ($) 25

Desired Automation Rate (%) 60%

Estimated Monthly Savings

This is an estimate. Actual savings may vary based on your specific setup and usage.

Discuss Your Savings

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Integrated with and Trusted by Industry Leaders

Frequently Asked Questions

Everything you need to know about ResponseCX. Can't find the answer you're looking for?Reach out to our support team.

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