95%
Reduction in manual work
3.2x
Faster resolution times
87%
Customer satisfaction
Discover how ResponseCX compares to traditional support solutions and basic chatbots.
Our specialized agents are ready to automate your operations, handle customer inquiries, and drive sales—all without human intervention.
Join the growing list of brands transforming their CX operations with StateSet ResponseCX.
AI Agents autonomously manage your operations—faster, smarter, and at a fraction of the cost.
Unify all your platforms into a single AI-driven system. Our product suite empowers fast-growing e-commerce brands to automate mission-critical workflows. With a dedicated AI engineer, you can deploy custom AI agents in just 2 weeks!
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No more waiting on support teams. No more endless tickets. ResponseCX enables brands to deploy fully autonomous AI Agents that fully resolve issues without human intervention.
Instantly triage, escalate, or resolve customer issues without human intervention.
StateSet AI Agents adapt and evolve with every interaction, improving accuracy over time.
Launch fully operational AI Agents in a fraction of the time—without engineering effort.
Your AI workforce never sleeps—ensuring 100% uptime and immediate response times.
Create AI Agents tailored to any use case, with limitless scalability.
From 10 tickets to 1M+, AI Agents scale instantly to match demand—no per-interaction fees.
See how our AI agents can transform your customer experience
Go live in days—not months. Our streamlined onboarding ensures minimal disruption with 24/7 support every step of the way.
Effortlessly integrate your Shopify store, help desk, and other tools without writing code. Our team manages the complete setup for you.
Personalize your AI agents to match your brand voice, policies, and specific workflows. Train them using your product catalog and customer FAQs.
Launch your AI agents seamlessly across channels, and continually improve their performance through ongoing optimization and learning.
Most clients are fully operational within 3-5 business days, thanks to our dedicated onboarding specialists.
Schedule an implementation callEverything you need to control, train, and monitor your AI Agent
Real-time insights
Get a comprehensive view of your AI Agent's status and performance. Monitor activity, usage, and key metrics in real time.
Optimize your AI model
Fine-tune your AI Agent using your custom datasets. Continuously improve accuracy and adaptability with each training session.
Connect your data sources
Seamlessly integrate with various platforms and data sources to keep your AI Agent updated with real-time information.
Insights & performance
Monitor your AI Agent's performance and user interactions. Use detailed analytics to drive data-informed improvements.
84% cost reduction compared to the industry average of $5/ticket for CX support
Leading DTC Brands
Trust ResponseCX for support automation
Reduce support costs by up to 80% while improving response times
Automate resolution for 90%+ of common customer inquiries
Get set up in 3-5 days with our white-glove implementation
Drive revenue with AI-powered product recommendations
Schedule a personalized demo of ResponseCX
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"ResponseCX has been a game-changer for our support team. We've seen an 85% reduction in tickets within 30 days."
— Sarah J., Head of CX at StyleBrand
Customer support should empower growth, not hinder it. Here's our vision for autonomous commerce.
We started ResponseCX with a simple idea:
"What if customer experiences were autonomous, instant, and delightful—every single time?"
After years supporting fast-growing Shopify brands, we saw outsourced teams and traditional tools fail to scale. Customer frustration grew, and brands lost revenue.
Traditional chatbots were rigid and frustrating. We envisioned something better—AI agents that proactively resolve issues, fulfill orders, and boost revenue.
"We've turned customer support into a revenue generator."
Every feature we build prioritizes customer experience above technical constraints.
Our AI agents take real actions, make informed decisions, and deliver measurable outcomes.
We gauge success by reduced costs, faster resolutions, and increased revenue.
Our technology feels warm, personal, and intuitive—like your favorite support agent.
We're building a future where brands focus on innovation, while AI manages operational complexities.
Immediate customer solutions
CX as a growth engine
Become part of the autonomous commerce revolution
By adopting StateSet's ReSponse AI solution, ARMRA has significantly improved its customer experience and operational efficiency. The AI agent handles routine inquiries swiftly and accurately, even when human agents are unavailable, ensuring consistent and timely customer support.
Discover how StateSet ResponseCX transforms your customer experience.
AI agents are conversational tools powered by large language models (LLMs) with advanced memory, planning, and reasoning capabilities. Unlike chatbots that provide static responses, AI agents perform complex tasks such as order cancellations, subscription updates, and tailored product recommendations, ensuring personalized, accurate, and on-brand customer experiences.
StateSet ResponseCX provides: 1) Enhanced Customer Experiences: Personalized, timely support available 24/7. 2) Improved Efficiency: Automates routine tasks to enable human agents to focus on complex issues. 3) Cost Reduction: Cuts customer service costs by automating up to 84% of interactions. 4) Accurate Data: Real-time updates and accurate data synchronization across platforms.
Key use cases include: 1) Returns and Exchanges: Automating return labels, replacement orders, and order lookups. 2) Order Management: Simplifying cancellations, modifications, and tagging for efficient processing. 3) Subscription Management: Reducing churn through easy subscription modifications, pauses, and cancellations. 4) Data Insights: Generating actionable internal business insights from operational data.
ResponseCX employs a layered agent framework including Knowledge Bases, Brand Voice Attributes, Rules and Guidelines, Memory Management, Example-based Learning, Action Integrations, Scheduled Planning, and Custom Settings. This ensures each agent's actions are precise, brand-consistent, context-aware, and highly responsive.
Launching an agent involves: 1) Creating a Knowledge Base: Curating FAQs, macros, and product info. 2) Defining Brand Voice: Setting guidelines for agent interactions. 3) Specifying Intents: Choosing tasks the agent will automate. 4) Integration Setup: Connecting your systems and defining automated actions. 5) Monitoring and Optimization: Regularly refining performance based on insights.
StateSet ensures accuracy by using strict rules, targeted examples, continuous testing, and rigorous intent filtering. This combination prevents misinformation ('hallucinations') and guarantees reliable, deterministic responses tailored to specific customer needs.
StateSet ResponseCX integrates seamlessly with platforms like Shopify, Stay.ai, Recharge, Gorgias, ShipStation, and numerous other ecommerce, subscription, helpdesk, and logistics services, providing comprehensive automation and real-time synchronization.
Visit our documentation page, schedule a demo, or start a free trial today to discover how StateSet ResponseCX can revolutionize your customer experience.
