When you bring all your platforms together, the possibilities are endless. Our product suite enables fast growing ecommerce organizations to solve problems in record time. We provide our customers with a dedicated AI engineer to deploy custom AI agents in as quick as 2 weeks!
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ResponseCX enables brands to bring all their platforms into one place to build customized, on-brand AI Agents capable of fully autonomous ticket resolution.
Automatically triage and route customer interactions to the right agent.
Automatically learn from customer interactions to improve agent performance.
Deploy your AI agents in minutes, not weeks.
Ensure your AI agents are always available to your customers.
Build AI agents for any use case, with no limits.
Scale your AI agents to handle any volume of customer interactions.
84% cost reduction compared to the industry average of $5/ticket for CX support
By adopting StateSet's ReSponse AI solution, ARMRA has significantly improved its customer experience and operational efficiency. The AI agent handles routine inquiries swiftly and accurately, even when human agents are unavailable, ensuring consistent and timely customer support.
Explore the most common questions and learn how StateSet ResponseCX can transform your customer experience.
AI agents are a new era of conversational software powered by large language models (LLMs) with enhanced memory and reasoning capabilities. Unlike traditional chatbots that rely on static responses, AI agents can perform complex actions like order cancellations, subscription modifications, and product recommendations. They understand intent, plan steps, and self-reflect to provide personalized and on-brand customer service 24/7.
StateSet ResponseCX offers several benefits: 1) Improved Customer Experience: Customers receive on-brand, personalized responses 24/7, leading to faster resolution times and increased satisfaction. 2) Increased Efficiency: AI agents automate repetitive tasks, freeing up human agents to handle more complex issues. 3) Reduced Costs: By automating tasks and increasing efficiency, StateSet ResponseCX can reduce customer support costs by up to 84%. 4) Data Accuracy: With AI agents constantly monitoring and updating systems, data across platforms remains accurate and up-to-date.
StateSet ResponseCX excels in various areas, including: 1) Exchanges and Returns: Automating tasks like order number lookup, return label generation, and replacement order creation. 2) Order Management: Effortlessly handling order cancellations and tagging orders for efficient processing. 3) Subscription Management: Improving customer retention by enabling subscription modifications, pauses, and cancellations. 4) Internal Reasoning: Acting as an internal analyst, providing insights from data and answering complex business questions.
StateSet ResponseCX agents are built using a multi-layered framework: Knowledge, Brand Tone of Voice Attributes, Rules, Memories, Examples, Actions, Scheduling and Planning, and Settings. These layers work together to provide the agent with information, define its personality, fine-tune behavior, enable personalized interactions, provide real-world examples, perform actions in connected systems, allow for natural response flow, and control which channels and intents the agent responds to.
Building and launching an agent typically involves: 1) Knowledge Base Creation: Gather and upload FAQs, macros, product information, and other relevant data. 2) Define Brand Tone and Rules: Establish your brand voice and set specific rules for agent responses. 3) Intent and Filter Definition: Determine which types of requests the agent will handle. 4) Integrations and Actions: Connect necessary systems and define actions the agent can perform. 5) Monitoring and Fine-tuning: Continuously monitor agent performance and adjust settings for optimal results.
StateSet uses a combination of rules, examples, and a robust testing process to ensure deterministic responses. By focusing on specific intents and providing clear instructions, StateSet agents avoid 'hallucinating' incorrect information and provide accurate, reliable responses.
StateSet ResponseCX integrates with popular ecommerce platforms like Shopify, subscription management tools like Stay.ai and Recharge, helpdesk solutions like Gorgias, 3PLs like ShipStation, and various other systems.
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